You may need to try asking about it again with Live Chat Support. Consider Contacting EA to see if it's an account issue, like code being blocked.It's recommended to purchase games and packs via the EA Website ( ). The EA App seems to be unstable and sometimes payments don't go through or somehow glitch. See if you've actually been charge for the pack. Login to your EA Account to check your purchase history.There seems to be a few options for this issue. Sims 3 Expansions/Stuff Packs Not Installing on EA App: ( ) Please forgive the repeat tip suggestions.
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